Shipping information

Delivery takes place within 24/72 working hours, shipping costs are calculated at the order stage.

Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. This service, however, is not available for all orders. You will have the possibility to choose the shipping method of your package directly on the purchasing page.

Orders placed are normally shipped the next working day after placing the order. Shipments within the EU may take over 7 working days. Shipping to non-EU countries can take over 2 weeks.

Disclaimer:
1. The main objective is to ensure that the order arrives at its destination as soon as possible. However, it is the customers and/or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).

2. We cannot accept any responsibility for any losses incurred by the customer or the recipient in terms of non-refundable transport costs and/or additional costs for delivery of the goods or for their replacement.

3. In the event that you receive an incorrect, damaged or non-compliant item, please contact us by telephone or email within three days of receiving your order, preferably with a photograph of the package and its contents.

4. If you refuse an order, please contact us by phone or email to let us know. The refund of the order will take place only after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the return shipping costs of €15.00.

5. The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful delivery attempts, the package will be "in storage". In the event of failure to collect the Product within five working days of the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 cc Once the contract is terminated, the total amount paid by the Customer will be refunded, minus the costs of unsuccessful delivery of the Product and the return costs (equal to €15.00 in total). The termination of the contract and the refund amount will be communicated to the Customer via e-mail.

6. In the case of returns, the outward shipping costs will remain your responsibility. Only the amount of the goods will be refunded. Please do not send products back without contacting us first.

7. We cannot assume any responsibility for any missing goods inside a package, if they were present in the DDT (transport document) and in the commercial document.

Refunds are possible by the shipping company if the shipment is insured. Departure shipping costs and import duty are non-refundable. The same applies to the costs incurred for the return and insurance of the item, unless otherwise agreed.

As already reported, the responsibility lies with the customer/recipient once the order is shipped.